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To Order Call: 1-800-321-0235
Top^
To Order Call: 1-800-321-0235
Top^
To Order Call: 1-800-321-0235
Top^
To Order Call: 1-800-321-0235
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FREE UPS Ground delivery on your qualifying order of $75 or more. Applies to your order from this website and/or our catalog shipped to destinations within the Continental USA.
For estimated time in-transit, please see TIME IN-TRANSIT MAP. Fast Same Day Shipping! You can rely on our fast and friendly shipping department! Most orders received before 3:00 pm EST Monday through Friday are shipped that day from Massillon, Ohio. Orders received after 3:00 pm will normally be shipped the next day. Your order is shipped to you the best way or as you have specified when ordering. Orders containing prescription items may require additional processing time. Please allow extra time for products drop-shipped from the manufacturer. Shipping rates are based on where you are located in relationship to our Massillon, Ohio warehouse, whether or not you have any items with FOB indications, & how your order will be shipped. Please see FOB Rate Chart for more details on FOB weights & rates.
Shipping Methods
PLEASE NOTE:
APO & FPO orders must be shipped by US Mail with all shipping charges paid by the customer. Time In-Transit The time in-transit of UPS Ground is based on your delivery address distance from our Massillon, Ohio headquarters. The UPS TIME IN-TRANSIT MAP will give you an estimate of your order’s time in-transit. Please note, UPS Ground delivers Monday through Friday. UPS Air Saturday delivery (where available) is an additional charge. Holidays are not included as a delivery day. 
Payment By Credit CardPlease have your credit card number, expiration date handy when you order. If faxing or mailing your order, please clearly print your credit card number and expiration date, as well as including the cardholder's signature on the ORDER FORM. Please note, your "sold to" address must match your credit card billing address. Orders paid with credit card will be charged when your order is shipped. Special Orders will be charged when the order is placed. Payment By Electronic Funds Transfer (EFT) Allows you the opportunity to have funds electronically withdrawn from your bank account based on your purchases. Once you have completed and submitted the EFT AUTHORIZATION FORM, the bank electronically transfers the exact amount to us for payment. It’s that easy and convenient - no checks, money orders or credit card numbers to give us when you order. If sufficient funds are not available at time of EFT, a $30* NSF fee will be charged. *subject to change without notice Plus, established C.O.D. accounts-ELIMINATE C.O.D. CHARGES when you pay by EFT-a great way to save money! Print the convenient EFT FORM. If you have any additional questions or comments about paying by EFT, please feel free to call us at 800-321-0235, ext. 1118. It’s a quick, easy, hassle-free and secure way to pay. Established C.O.D. Accounts Established accounts with C.O.D. privileges, please add $9.00* per C.O.D. order. Sorry, no new C.O.D. accounts accepted. *subject to change without notice Orders Under $75 For orders under $75 (excluding shipping and handling charges), please add a $7.50 handling charge. Ohio Sales Tax Ohio residents add 6% sales tax to all orders. If state sales tax rates change, we will charge accordingly. Super Saver Prices Add up your order using the regular prices. If your order totals $350 or more, or if you buy by the case, you will pay the lower SUPER SAVER PRICES on qualifying items! Look for SUPER SAVER PRICES throughout our website! Hazardous Products Products classified and identified as “Hazardous” require an additional $20.00* Hazardous Surcharge and must be shipped UPS Ground. *subject to change without notice ORM-D Products Products classified and identified as “ORM-D” must be shipped UPS Ground. State Exclusions Some products are not available for sale to some states. If a product cannot be sold in your state, you will be notified when we receive your order. Satisfaction Guarantee If you are not satisfied with something you ordered from us, simply return it to us in new, unopened, unused condition within 30 days of receipt. Returns received after 30 days, or in less than new condition, are subject to a restocking fee. We are happy to issue a credit, refund or replacement for items returned to us. Shipping charges are not refundable. Vaccines and other biologicals, and items requiring refrigeration are non-returnable. Special Order and Drop Ship products are non-returnable. State law prohibits the return of Prescription products. Returning An Item Please place packing slip (or a copy of the packing slip) along with a note indicating the reason for the return, in a box, along with the new, unopened, unused item(s) you are returning. Please send that package within 30 days of receipt to: Horse Health USA
Upon receipt of your return, we will process it promptly and issue a credit, refund or replacement.
2780 Richville Drive SE Massillon, Ohio 44646 Attn: RETURNS
Continental USA orders only. Vaccines & Other Biologicals Due to circumstances beyond our control and ever-changing weather conditions, we require vaccines and other biologicals to be shipped in a styrofoam cooler/insulated container year-round. A cooler/container will help protect your vaccine/biological investment from freezing in the winter and from getting too warm in non-winter months. Frozen gel packs will also be included at no charge in your cooler/container during non-winter months. If frozen gel packs are warm when you receive your shipment, don’t be alarmed, this is normal. Simply refrigerate your vaccines/biologicals as soon as you get them. Orders Shipped Within the Continental USA Vaccines/biologicals are shipped Monday, Tuesday and Wednesday via 2nd Day Air. A 2nd Day Air charge of $7.50 and a cooler/container charge of $2.50 are added to all vaccine/biological orders. Vaccine/biological orders received Monday through Thursday can be sent via NEXT DAY AIR for $14.50 and a cooler/container charge of $2.50. Vaccine/biological orders received Thursday through Sunday will normally be shipped the following Monday (excluding Monday holidays). Orders Shipped Outside the Continental USA Orders must be shipped via UPS Next Day Air, 2nd Day Air or US Mail (depending on destination) with all charges paid by the customer. California, Minnesota & Rhode Island Residents Prescription service not available in California. Due to state law, vaccines/biologicals cannot be sold to residents of Rhode Island. Due to state law, modified-live (avirulent or attenuated) vaccines/biologicals for pets can only be sold to residents of Minnesota upon the prescription of a MN-licensed veterinarian. Rhode Island residents must hold a Certificate of Need from the State Health Department or furnish a letter from a licensed veterinarian in order to purchase needles, syringes or vaccines/biologicals packaged with needles and syringes. Damaged Shipment In the event that your shipment has been damaged in transit, please keep it in the original box and notify us immediately (within 72 hours). Please keep all damaged goods for inspection by the carrier's representative. If a package appears damaged at the time of delivery, you have the right to refuse it; please notify us of a refused package within 72 hours. If you need replacement merchandise, call us and we will ship it immediately. We will gladly assist you in making a claim with the carrier. Special Orders You can special order various products indicated as SPECIAL ORDER. Please take extra time in ordering to assure that your SPECIAL ORDER is exactly as you want it, because SPECIAL ORDERS are non-returnable. Extra charges may apply. Back Orders We strive to SHIP YOUR ORDER COMPLETE, however, there are times when a product is unavailable. Our policy is to ship your order as completely as possible and CANCEL ANY BACKORDERED ITEMS under $50.00. We gladly make SUBSTITUTION SUGGESTIONS for products that are out of stock, upon request...just ask us! Customer Care Knowledgeable, friendly, personal customer care is at your service:
PRICES SUBJECT TO CHANGE WITHOUT NOTICE.
Ask our telephone customer service representative what the current cost
is when you place your order and that’s what you’ll pay. We sincerely
want you to be happy with our prices and service. If you ever do have
problems or questions about either, please call our toll-free line. You
will find our staff courteous and helpful.
To confirm any price shown, please use our TOLL-FREE LINE 800-321-0235. Thank you for your business.
WE RESERVE THE RIGHT TO LIMIT QUANTITIES.
HHUSA reserves the right to correct any prices printed
in error by notifying the customer of any price error prior to
shipment of the order. The customer will be given the opportunity of paying the corrected price or canceling the order.
Disclaimer:
The information on this website has been gathered from many sources and with great care. Recognizing,
however, the possibility of human and typographical errors in transposing such a large amount of technical
information, Horse Health USA hereby disclaims responsibility for the following: prices printed in error;
losses incurred due to delays in shipment; the use or misuse of any products described on this website; and any
losses incurred through the use of products according to the methods described on the website. All products
should be used only according to the instructions on the label. Horse Health USA specifically does not
authorize anyone (its employees, agents, independent contractors or their agents or employees) to recommend
any product sold by Horse Health USA in any way other than according to current manufacturer’s label directions.
Phone Orders and
Questions: 800-321-0235 Fax Orders: 330-830-2762
Horse Health USA, 2780 Richville Drive SE, Massillon, Ohio 44646 Help/Contact Us | Catalog Quick Order | Home Email: info@horsehealthusa.com Entire site © Copyright 2008
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